Order information

Turnaround and delivery

Every keepsake is handmade from clothing supplied by you, so the process takes time and care.

Current turnaround

The current guide is usually 6-10 weeks from the date your clothing is received. This can change depending on monthly spaces and the details of each order.

Free UK tracked delivery

Free UK tracked delivery is included. Once your keepsake is finished, it is carefully packed and posted back safely.

Handmade work takes time

Laura cuts, places and sews each keepsake by hand. Taking time helps protect the quality of the finished bear and the fabric you have trusted us with.

Monthly spaces are limited

To keep each order careful and manageable, monthly keepsake spaces are limited. If you need help before ordering, message Laura first.

Message first

Not sure what to send?

Most customers message us first before ordering. Laura can help you choose the right keepsake, check clothing requirements and answer any questions.

Questions

Helpful answers

When does the turnaround begin?

The guide usually begins from the date your clothing is received.

Is tracked delivery included?

Yes. Free UK tracked delivery is included for finished keepsakes.

Can I check before ordering?

Yes, you can message Laura first if you have timing or clothing questions.