Cookie Policy

What are cookies?

Cookies are small pieces of information stored on your device when you use a website.

Similar technologies may also store or access information on your device.

Strictly necessary technologies

Some technologies are required for the website to operate correctly.

These may be used for:

• maintaining your basket;
• secure login sessions;
• protecting forms and the website against security attacks;
• remembering your cookie preference; and
• operating checkout and account functionality.

These technologies may operate without optional analytics consent where they are genuinely necessary to provide the requested website functionality.

Optional analytics

Where enabled through our cookie controls, the website may use Google Analytics 4 and Microsoft Clarity.

Google Analytics 4

Google Analytics helps us understand information such as:

• which pages are visited;
• how visitors move through the website;
• which products are viewed;
• device/browser usage; and
• areas of the customer journey that may need improvement.

Microsoft Clarity

Microsoft Clarity may help us understand usability through features including:

• heatmaps;
• interaction information; and
• session recordings.

We use these tools to help improve the website.

We do not intentionally send customer names, addresses, email addresses, telephone numbers, tracking numbers, bear notes or personalisation text to analytics services.

Sensitive/customisation areas should remain appropriately masked.

Your choice

Optional analytics technologies must continue to respect the existing website cookie controls.

Customers can choose whether optional analytics technologies are used.

Rejecting optional analytics must not prevent customers from:

• browsing products;
• using their basket;
• creating an account;
• checking out; or
• managing their orders.

Customers can change their choice later through Cookie settings in the footer.

Your analytics consent choice is currently remembered for 180 days.

Third-party providers

Google and Microsoft may set or access their own technologies when their services are enabled.

Their own privacy information explains how their services process information.

For more about personal information, read our Privacy Policy.

Changes

We may update this Cookie Policy when our use of cookies, analytics or similar technologies changes.